I began with a detailed UX audit and competitor research, analyzing five direct competitors and collecting insights from students and internal teams. Heatmaps, performance tools, and interviews revealed issues such as confusing navigation, poor mobile optimization, and unclear calls to action. Based on these insights, I defined clear goals – to unify the website’s structure and to simplify consultation booking.
Next, I rebuilt the sitemap and page hierarchy, focusing on course exploration and consultation flows. I also rewrote the website copy to make it more straightforward, more direct, and conversion-oriented. Using Figma, I designed wireframes and high-fidelity prototypes, iterating on CTA placement and course page layouts. Two rounds of usability testing with students helped refine navigation and validate improvements in the booking process.